Engineering AI-powered Customer Experience

Strategize. Build. Run.

Groundfog is a boutique partner for AI-powered Customer Experience Engineering. We combine deep engineering expertise, AI capabilities and digital marketing know-how to create intelligent, scalable experiences that connect technology with business value across the customer journey.

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Trusted by the world’s most innovative teams

Our Core Philosophy

STRATEGIZE

We align technology with business outcomes. We engineer AI-powered customer journeys that deliver real business value.

BUILD

Engineered to enterprise standards. Governed by design. Delivered with boutique agility.

RUN

We build it like we own it. We keep your systems reliable and continuously improving, powered by AI-driven insights.
Our partnership with Groundfog has played a key role in refining AI Search at Siemens. By leveraging their expertise, we’ve made search results more intuitive and useful, enabling users to find information more easily and enhancing the overall search experience.
Melanie Mrochen
Senior Product Owner, Digital Experience, Siemens AG

Explore our portfolio

Learn how to grow your business with our enterprise solutions.

Build Pages at the Speed of a Prompt – AI-Powered Frontend Factory

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Your Knowledge, One Trusted Answer – Your Private Company GPT

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When Customers Ask, Your Brand Answers – Conversational UI & Agentic Web

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Ask in Natural Language, Get Trusted Answers – AI-Powered Enterprise Search

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15x

AWS Certified: covering specialties such as Security and Machine Learning

50+

Service launches: transforming businesses’ digital landscapes through cloud-native development

19x

Adobe Certified and a team with years of experience in the Adobe Experience Suite

Why partner with Groundfog?

Great digital experiences need more than technology. They need a partner who understands the business outcome, engineers the solution, and stays to evolve it. As a boutique partner for AI-powered Customer Experience Engineering, we pair deep specialist expertise with the agility to adapt as your needs change.

HOW WE WORK

European Core

German-headquartered with top-tier EU teams, offering secure, fully compliant engineering designed for European standards.

Boutique Agility

Combine the speed and adaptability of a boutique partner with senior-led engineering built to scale and last.

One trusted Partner

Drive business outcomes through a single partner, guiding you seamlessly from initial strategy to continuous evolution.

Certified Excellence

Rely on years of high-impact solution delivery backed by certified AWS Advanced and Adobe Silver partner status.

Rethinking customer experience with AI

AI is changing the customer journey from the ground up. It can anticipate intent, connect context across touchpoints and deliver experiences that adapt in real time. The opportunity is not simply to add AI to existing journeys, but to rethink what the customer experience can become and turn that into competitive advantage.

But potential alone is not enough. AI has to be used responsibly, and that principle shapes how we approach every project and solution we deliver.

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OUR AI PRINCIPLES

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Create better digital customer experiences

From strategy and technology to AI and digital marketing, we help businesses build and improve digital experiences that create real value for customers and the business. Let's talk!

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What does Groundfog do?
Groundfog is a boutique partner for AI-powered Customer Experience Engineering. We combine deep engineering expertise, AI capabilities and digital marketing know-how to create intelligent, scalable experiences that connect technology with business value across the customer journey.
How does Groundfog work with clients?
We start where it matters most to your business and build on that foundation to turn your strategic goals into measurable results and sustainable value. Our 360° service spans the entire solution lifecycle, from strategic planning and development to continuous evolution. By bringing the right expertise to every stage, we ensure each solution is engineered to be robust, secure and future-proof.
What makes Groundfog different from other agencies or consultancies?
As a boutique partner for Customer Experience Engineering, we combine deep technical expertise with the agility to move fast. Senior experts lead every project directly, giving you enterprise-grade engineering without the overhead or slow decision paths. We take single-point ownership across the entire solution lifecycle, building robust foundations designed to evolve with your business.
What experience and certifications does Groundfog have?
We are a certified AWS Advanced and Adobe Silver Partner, with 15 AWS certifications spanning specialties like Security and Machine Learning and 19 certifications across the Adobe Experience Suite. Combined with years of enterprise delivery, this depth lets us engineer solutions that are secure, scalable and compliant by design.
Can Groundfog handle enterprise-scale AI projects?
Yes. Enterprise scale is where we work best, with clients including Siemens, Siemens Energy, Fairtrade and Nissan. On siemens.com, we engineered a multi-agent AI search that interprets customer intent, retrieves answers from over 1.2 million pages and enforces enterprise guardrails, delivering a personalized experience that scales across the entire content estate.
How does Groundfog approach AI in the customer experience?
We see AI as a way to rethink the customer journey, not just add to it: anticipating intent, connecting context across touchpoints and adapting in real time. Potential alone is not enough, so responsible use shapes every project, with AI that augments human expertise and keeps people in control.
Where is Groundfog based?
Groundfog is headquartered in Dresden, Germany, with 50+ engineering talents across Germany, Spain, and Romania. Together, we bring the technical expertise and scale needed to build enterprise-grade solutions for leading brands.